Shipping Policy

Shipping Policy | Last Updated: October 26, 2026

This Policy explains how HAVENVIXO® processes and delivers orders. Read it together with our Terms of Service and Refund & Return Policy.

1. Order Processing
Orders are normally processed within 1–3 business days after payment confirmation. Processing business days are Monday through Friday, excluding public holidays. Processing may take longer during peak periods, launches, holidays, payment or address verification, or unexpected inventory changes. A shipping confirmation will be sent after dispatch.

2. Shipping Destinations and Restrictions
Available destinations and geographic restrictions or exclusions are shown at checkout. Some products or destinations may be unavailable because of carrier limitations, customs restrictions, product requirements, or other delivery conditions. If we cannot ship to the address provided, we will contact you and provide an appropriate remedy for items that cannot be delivered.

3. Shipping Charges and Free Standard Shipping
Eligible orders with a qualifying order amount of US$49 or more qualify for free standard shipping. The qualifying order amount is calculated after discounts and before taxes. Free shipping applies to eligible standard shipping only; other shipping methods or services may cost extra.

At checkout, available shipping methods, shipping charges, geographic restrictions, exclusions, and estimated delivery times will be displayed. Shipping charges may vary by destination, selected shipping method, package size, package weight, and order contents.

4. Estimated Delivery Times
Standard delivery is generally estimated at 7–15 business days after dispatch. This is an estimate, not a guaranteed arrival date. The available methods and destination-specific estimates displayed at checkout apply to your order. Carrier operations, customs clearance, weather, public holidays, remote destinations, and other events outside our reasonable control may cause delays.

5. Tracking
When tracking is available, we will send tracking details after dispatch. Carrier systems may take up to 72 hours to display the first tracking update. Tracking availability and detail depend on the carrier and destination.

6. Incorrect Addresses and Delivery Issues
Please review the shipping address carefully before completing checkout. Contact service@havenvixo.com promptly if you notice an error; changes cannot be guaranteed after processing or dispatch. If a parcel is delayed or marked delivered but cannot be found, check tracking details, the delivery address, household members, neighbours, and carrier information, then contact us with your order number and tracking number.

7. Duties and Taxes
Import duties, customs charges, local taxes, or handling fees may apply depending on the destination and are not included unless checkout expressly states otherwise. Responsibility for these charges is determined by checkout disclosures and applicable law.

8. Contact
Customer Support Email: service@havenvixo.com
Customer Service Hours: Monday–Saturday, 9:00 AM–6:00 PM (U.S. Eastern Time)
Operating Company: Shanxi Langxin Technology Co., Ltd.
Registered Address: Room 2501, Unit 1, Building 4, West Zone, Rongchuang Center, Pingyang Road, Xuefu Subdistrict, Xiaodian District, Taiyuan, Shanxi, China