Privacy Policy

Privacy Policy | Last Updated: October 26, 2026

This Policy explains how HAVENVIXO®, owned and operated by Shanxi Langxin Technology Co., Ltd., collects, uses, discloses, and protects personal information when you visit our store, place an order, contact support, or interact with advertising. Read it together with our Cookie Policy.

1. Information We May Collect
Depending on how you use the store, we may collect contact details such as name, email, phone, billing and shipping addresses; order information, products viewed or purchased, purchase history, delivery details, returns, and customer-service messages; payment status and transaction information supplied by payment providers; technical and usage information such as IP address, device/browser information, approximate location, pages viewed, referral source, and website interactions; and cookie, pixel, advertising, or analytics identifiers where enabled. Full payment-card details are generally processed by payment providers and should not be sent to us by email.

2. How We Use Information
We may use information to process and fulfil orders, arrange shipping, provide tracking, handle returns and refunds, answer enquiries, maintain transaction records, detect fraud, secure the store, analyse performance, measure advertising, deliver or optimise advertising where permitted, comply with legal obligations, and enforce our policies.

3. Shopify and Service Providers
Shopify and other service providers may process information needed for store operation, checkout, payments, fulfilment, shipping, support, analytics, security, and communications, subject to applicable agreements and privacy notices.

4. Advertising and AppLovin
Where AppLovin pixels, scripts, APIs, or other advertising or measurement integrations are enabled, we may share or make available relevant information about interactions with our store and ads to AppLovin and other partners. Depending on the active integration, information may include browsing events, product views, add-to-cart or checkout events, purchase events, transaction or order identifiers, IP address, device/browser information, cookie or advertising identifiers, approximate location, referral information, and contact or location fields where provided and permitted. Actual processing depends on the tools, settings, permissions, and privacy choices active on our store.

For more information about AppLovin’s collection and use of your information visit: https://legal.applovin.com/privacy/.

5. Cookies and Similar Technologies
We and service providers may use cookies, pixels, tags, local storage, and similar technologies for essential store functions, preferences, analytics, fraud prevention, and advertising measurement. Where required by law, non-essential technologies should be controlled by the applicable consent mechanism. See our Cookie Policy and available privacy controls.

6. How We Share Information
We may share information with Shopify and providers supporting payments, fulfilment, shipping, support, analytics, advertising, fraud prevention, security, and store operation; professional advisers; authorities when required by law; or parties involved in a business transaction, subject to appropriate safeguards. Data sharing depends on the services and integrations actually used.

7. Advertising Choices and Privacy Rights
Depending on your location and applicable law, you may have rights to request access to, correction of, deletion of, or a copy of certain information; withdraw consent; or opt out of certain targeted advertising, sale, or sharing of personal information. Use privacy choices or consent tools available on our store, or contact service@havenvixo.com. We will handle recognised privacy signals where required by law and where our systems can recognise them.

8. Retention and Security
We retain information for as long as reasonably necessary for the purposes described in this Policy, including order fulfilment, records, legal obligations, dispute resolution, and security. Retention varies by information type and legal requirements. We use reasonable safeguards, but no online transmission or storage method can be guaranteed completely secure.

9. Children’s Privacy
Our store is intended for adult purchasers and is not directed to children. We do not knowingly seek to collect personal information directly from children. Contact us if you believe a child has provided information so we can review and take appropriate action.

10. International Transfers
Information may be processed in countries other than where you live, depending on Shopify and service-provider locations. Where required, we take steps intended to provide appropriate safeguards.

11. Changes and Contact
We may update this Policy when practices, technologies, or legal requirements change.
Operating Company: Shanxi Langxin Technology Co., Ltd.
Registered Address: Room 2501, Unit 1, Building 4, West Zone, Rongchuang Center, Pingyang Road, Xuefu Subdistrict, Xiaodian District, Taiyuan, Shanxi, China
Customer Support Email: service@havenvixo.com
Store Website: https://havenvixo.com/
Customer Service Hours: Monday–Saturday, 9:00 AM–6:00 PM (U.S. Eastern Time)