Contact Us

Contact HAVENVIXO®

For questions about products, orders, payment, shipping, delivery, returns, refunds, or product instructions, contact our customer support team.

Customer Support Email: service@havenvixo.com
Customer Service Hours: Monday–Saturday, 9:00 AM–6:00 PM (U.S. Eastern Time)
Target Response Time: Within 1–2 business days
Store Website: https://havenvixo.com/

For order enquiries, include your order number, the email address used at checkout, and a brief description of your question. If an item arrived damaged, defective, incorrect, or incomplete, include clear photographs of the item and packaging where possible.

Company Information
Brand: HAVENVIXO®
Operating Company: Shanxi Langxin Technology Co., Ltd.
Registered Address: Room 2501, Unit 1, Building 4, West Zone, Rongchuang Center, Pingyang Road, Xuefu Subdistrict, Xiaodian District, Taiyuan, Shanxi, China

Return Address Notice
Please do not send returns to our registered business address. Return warehouse addresses may vary by product, fulfilment location, and customer destination. Once your return request is approved, our customer support team will provide the correct return address and instructions. Products sent to an unauthorised or incorrect address may not be received or processed.

Customer service is available Monday through Saturday during the hours listed above. Messages received outside those hours, on Sundays, or on public holidays will be reviewed during the next service period.